FAQ

How do I add to my shopping cart? view
How do I know my item has been added to the shopping cart? view
How do I view the items in my shopping cart? view
How do I edit my items in my shopping cart? view
How do I select a shipping method? view
How do I know my order has been processed? view
How do I check my order status? view
My order never arrived. view
An item is missing from my delivery. view

How do I add to shopping cart?

You can add to your shopping cart at any stage wherever you see the Add to Cart Icon below:

* You can add to your shopping cart directly from the any product listing page or product page
* You will notice the button above on both of these pages

How do I know my item has been added to the shopping CART?

You can visit the SHOPPING CART anytime by clicking the icon at the top right of the site VIEW CART.

How do I view the items in my shopping cart?

You can visit the SHOPPING CART anytime by clicking the icon at the top right of the site VIEW CART.

How do I edit my items in my shopping CART?

Once at the SHOPPING CART page you can alter the contents of your cart by changing the number of items in the 'quantity' text field provided and continue to the secure area to complete your purchase.

How do I select a shipping method?

Once you have added items to your SHOPPING CART you are able to then proceed from the SHOPPING CART page to the PAYMENT DETAILS page where you can select a shipping package and calculate the shipping costs.

How do I know my order has been processed?

Once an order is received by the sales administration team, you will receive an order confirmation via email.

How do I check my order status?

You can check the status of your order by emailing support@verdimusic.com

My order never arrived, what should I do?

The time to receive your order will depend on availability of stock and there is a possibility some custom items will require manufacture such as custom made guitars. Custom made guitars for example may take 4-8 weeks depending on the manufacturing schedule at the time of order. If you have a deadline or a particular date when you require your item, say for example for a gig, you can indicate this via the notes text box provided. If the delivery of your order is taking longer than expected feel free to contact us and we will respond with the status of your item.

An item is missing from my delivery?

Please contact us if you are missing an item from your delivery at support@verdimusic.com